At FormulaK8, everything we create is driven by help, kindness, and a deep commitment to making wellness accessible for all. We're not just building a business—we're shaping a future where health and beauty are truly inclusive. To further our mission, we proudly donate 5% of all sales to the Canadian Mental Health Association Kelowna, helping nurture both your physical and emotional well-being.
Customer Satisfaction Policy:
We hope you love your FormulaK8 products, but if you're not completely satisfied, our customer service team is here to help.
Returns
Eligibility: Products can be returned within 30 days of purchase if unused, in their original packaging, and accompanied by proof of purchase.
Process: Contact customer service with your order number and reason for return to receive a return authorization and instructions.
Shipping: Customers are responsible for return shipping costs. For items over $75, we recommend a trackable shipping service or insurance.
Refunds
Inspection: Once we receive your item, we’ll inspect it and notify you of your refund status.
Approval: Approved refunds will be processed to your original payment method within 7-10 business days. Bank processing times may vary.
Exchanges
We replace defective or damaged items. For exchanges, contact our customer service team.
Shipping and Delivery Information:
Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays are processed the next business day.
Shipping Options: Choose from standard (3-7 business days), expedited (2-3 business days), or express shipping (1-2 business days). Rates are calculated at checkout.
International Shipping: We ship worldwide, with delivery times and costs varying by destination. Customers are responsible for customs fees or duties.
Order Tracking: Receive a confirmation email with a tracking number to monitor your package.
Lost or Damaged Packages: Contact customer service within 7 days of the expected delivery date for assistance.
